Building an Ethical Network Marketing Business

Did the title get your attention? Good.

Firstly, let's get a few NOTs out of the way.

This is NOT a criticism of the network marketing industry as a whole, nor should it be seen as an opportunity to take pot-shots at individual companies.

What I am concerned with is the ethical perspective of some network marketing "experts". As an example, the advocation by some of lead generation activity that verges on spamming. The sort of advice that recommends creating 100 webmail accounts of the getinfo01 - 99 @ webmail.com variety, so that you can bypass the submission terms and conditions of free advertising sites by simultaneously using all 100 email accounts to produce your leads. You can predict the resentment that this behaviour causes amongst both website admins and other users.

I know of one "expert" whose idea of lead generation is to effectively steamroller over the "opposition" by inundating an area with lead generation aimed at his website. He gets his accounts revoked on a regular basis, but he doesn't care because he's got his leads. His behaviour has a negative effect on both his downline, who can't emulate him, and the other poor network marketers whose adverts look similar to his and who can't work out why they've been booted off a particular site with their first and only advert.

What these "experts" fail to remember is the networking part of network marketing. Networking involves building relationships with others and that includes the moderators of the sites where you are promoting your own business. Spamming sites with cut-and-paste advertising clones is just one of the reasons why MLM is held in such low regard by others, to the point where you can't promote yourself as a network marketing representative on many free sites.

Now, I'm not saying that you shouldn't have a couple of backup email addresses, in case you accidentally fall foul of the submission guidelines on a given site. Nor am I saying that you shouldn't place a variety of adverts on the same site, if the guidelines permit that. But you need to be clear in your mind as to what you are trying to achieve - is it long-term sustainability or short-term profit?

To be a leader in network marketing, you need a strong set of values as a foundation for how you do business with others. If you behave like a flim-flam artist, you will drive away honest hard-working distributors who have been told to duplicate their upline's systems, but cannot bring themselves to use your methods.

These aren't precepts, but they are common-sense guidelines for building an ethical business:

1. Treat everybody you 'meet', whether online administrators, customers or potential representatives with respect.
2. Keep in contact with everybody you 'meet'. You never know who may join your business - it may be the friend of the person you were nice to 2 years ago.
3. Ask yourself, how do others view me/my behaviour/my business activities. Then ask your best friend for an honest appraisal. If you don't know how you come across, you can't improve.
4. List 5 qualities that you want to make part of your personal brand. Mine are honesty, loyalty, hard-working, nurturing, coaching. Write them down and put them somewhere prominent. Remind yourself to be your brand every day.
5. List 3 core values you intend to adhere to. Simple is better - think of the French motto, "Liberté, égalité, fraternité" - both catchy and pithy. Add those to your brand statement.
6. Commit to a kaizen mindset.

Nightingale Conant's UK website has a good mission statement generator. Why not try it out and see what your mission statement looks like when you slot in your core values and qualities?

Kleeneze, Small Businesses and Network Marketing in General

I've decided this blog is deviating slightly from its original purpose, which was to be a general commentary and advice blog on all forms of small business and network marketing, including low-cost franchises such as Kleeneze.

My more Kleeneze-specific posts will be put on The Kleeneze Lady - feel free to hop over for a visit.

Apprenticeship and Leadership

I got a mention in my upline's newsletter today, congratulating me on reaching my first bonus level.

Thanks, Amanda!

I'm not resting on my laurels yet; I have more bonus levels to reach for personal retail, the top one being 24%. That may have to wait a bit, but it's still a goal.

My next goal is two active distributors by the end of 2010. With less than 2 months to go, I can either get panicked, or get moving. Guess which I've gone for?

So far this month, I've had 3 enquiries and I've shown the opportunity video provided by Kleeneze to all 3 people. No feedback so far. That's typical and I'm not fussed about the lack of uptake. Proverbs about "leading horses to water" are there for a reason, after all.

The problem many new entrants into network marketing have with building a team is not a lack of detail on what to do, it's a combination of information overload and lack of confidence. Dealing with that killer combo takes time and experience.

That's where being a leader comes in.

To lead properly, you need to learn how to serve first.

Traditionally, people were apprenticed for 4 to 7 years before they were deemed capable of working on their own. During that time, they were taught all the details of how to be a competent member of their work community. They weren't paid, but the master craftsman who taught them would house, feed and clothe them during their apprenticeship.

Once they had completed their apprenticeship, they were entitled to charge for a day's work; they were now called journeymen. Some journeymen travelled all over the country, learning new skills from other masters in the appropriate guild. Many were effectively full-time employees.

To be accepted as a master and thus have apprentices of their own, they had to produce a piece of work known as a masterpiece. If that was accepted by their guild, they could join and call themselves a master craftsman.

This is exactly what we go through as team leaders and team builders within network marketing.

The problem is, many newcomers expect to go from application form to mastery within weeks or months. They don't realise that they are apprentices, that they will need to spend time as an apprentice before they move on to the next stage and that their outgoings may well match the income from their new business for a year or two. They don't listen to advice, think they know better and re-invent wheels faster than you can count the cliches in this paragraph.

Worse, they apprentice themselves to people who are still apprentices or journeymen. You now have the classic downhill spiral - demoralised wannabe masters leave in a huff, claiming that their upline is rubbish and thus demoralising the upline team.

I was "lucky" with Kleeneze (in that "the harder I work, the luckier I get" way). I'm in Gavin Scott's downline. Gavin has been Distributor of the Year twice and his group has the highest turnover in Kleeneze. I've apprenticed myself to a master craftsman who has been doing this for 18 years.

I'm still an apprentice. Still learning my trade. The difference is, my trade is leadership. I will be successful, and I will be a master. This is not about attitude, positive or otherwise. It's about making changes to my whole way of life.

Day 3 - My First Sales

My first day collecting catalogues, as well as delivering them, and I made two sales! Not bad considering I overlapped with another distributor.

 

This is so simple a business compared to other Network Marketing/MLM opportunities out there. A little bit of effort and the rewards are there, commensurate with the activity.

 

Roll on my next day's collecting.

Day 1 - Starting slowly

Today was a classic example of life getting in the way of planning.

I got home today to find I'd received 4 large boxes, all rather heavy. Catalogues weigh a lot, collectively. I cleared a space in the living room and got on with creating my catalogue packs.

Two and a half hours later, I'd done 100 packs, it was past 9 pm and I'd forgotten to eat anything...

I'd also listened to the DVD and CD in my official starter pack, so I was still fired up at the end of all that activity.

I still have another 100 catalogues to bag up, but I will deliver what I have tomorrow night.

In the mean time, all new Kleeneze distributors need the following AT THE START before they can be serious about their business:

1.  Day slips - these tell the customer when you will collect the catalogues. They are not supplied by Kleeneze, you need to make your own or buy them from one of the printers supplying Kleeneze stationery.
2. Recruitment advert slips - self explanatory, advertise to your customers that you are trying to build a team. These are not supplied by Kleeneze.
3. A paper trimmer. A lot easier/safer to use than a craft knife for trimming your own day slips.
4. LOTS of name and address labels with name, address, contact number and Kleeneze number. If you've got 200+ catalogues, the 650 that Kleeneze send you barely cover the 200 x 3 catalogues they send out at the same time. Again, try Able Label or one of the printers that supplies basic labels if you don't want to print your own.
5. A laser printer - essential if you're going to print your own day slips. Don't bother with an inkjet - head for Argos or other similar shops and work out the cost savings over a year.

Day 0 - Preparing the Ground

Having committed myself to actually sticking to a 90 day plan, I decided to organise myself a bit more.

First step - put up the new lockable postbox, so that my mail is in one place. That'll cut down the frantic hunting around the house for the latest repository created by my offspring. I've found 3 week old "pay now or else" bills behind the TV before now...

Second step - tidy the office. Easier said than done, as it's seen as a dumping ground for things that my eldest son doesn't want. Filed a lot of paperwork by the simple expedient of shoving it into a cupboard and closing the door. I'm obviously not that organised yet.

Third step - rough out the 90 day plan.

Of course, the simplest solution would be to map out identical blocks of time on every week day. However, this is the real world and as a single parent with a full-time job, not to mention full-time parenting, identical blocks of time is not an option.

So, I have set targets for both retail and recruitment lead generation. I will be keeping a record of planned activity, actual activity and results and I'll update it here on a weekly basis for the next 13 weeks.

Weekly Targets:

200 catalogues out, 3 times a week.
500 recruitment invites, door to door. 200 of those are going out with the catalogues.
10 clubs/organisations contacted with the suggestion of fund-raising parties based on the Christmas catalogue.

I'm bursting with energy and really looking forward to my first day of action. Here's to eventual success.

It's not an Attitude...

Imagine the setting - a circle of uncomfortable people on uncomfortable chairs, a small community hall, a nondescript town. Then one stands up and utters the dreaded words:

"Good evening, my name is Anna and I'm in Network Marketing.... "

Yes, it's a MLMA meeting - Multilevel Marketers Anonymous. If they don't exist, they should. Some enterprising soul is probably setting up the first one as I type. After all, there are millions of websites out there that amount to a virtual MLMA meeting. "I lost a fortune." "They're all scams." "I didn't have the support I needed." "My upline ripped me off." "Leaflets/surveys/catalogues/online lists don't work."

And we all visit them, and empathise with their pain.

Then we go back to the daily grind and read our subscriptions to MLM newsletters, all of which promise us the opportunity to REALLY SUCCEED, so long as we cough up the cash (usually several hundred dollars) for the latest eBook, CD training, etc. Which we wouldn't use properly, even if we bought them.

What we all forget, at some time or other, is that excuses are easier than action. The longer we put something off, the scarier it gets. We forget, because we are the centre of our own world, that we are rarely more than a very minor part of somebody else's life. Nobody is out there waiting to condemn us - most of them fear our reaction to them. Nobody starts their day off by being determined to ruin somebody else's; it may happen, but it's very rarely as deliberate as we think.

For the world to change, we have to change ourselves first. We can't change others, but we can lead by example. We can follow the example of other leaders, but we have to take action to do so.

Action = Commitment + Focus

Consistent Action = Eventual Success

Try it for 90 days. I intend to.


It's not an attitude - it's a way of life.